Customer Service Representative

Adventist Risk Management Job Opportunity.

Location: St Albans Office - UK

Department: Client Care

Supervisor: Regional Manager – Europe and Africa 

Purpose: Assist assigned Account Executive(s) in serving clients, including gathering and maintaining policy renewal data, preparation of schedules of insurance, processing certificates of coverage, and performing general administrative duties.

•Providing excellent customer service to our clients on the phone, through email and in person.
•Issuing complete and sometimes complicated certificates accurately and timely per the needs of the insured.
•Working with Account Executives, Underwriters, Producers and other team members to ensure the client’s requests are taken care of quickly and correctly.
•Maintain well-organized files/records for the Account Executive team, to include distribution of in-coming mail and messages, managing and tracking projects and time sensitive company processes under the direction of the department manager. 
•Assist the Account Executives as they complete applications and bind policies by keeping up to date records such as property values and client employee coverages.
•Assist in checking policies and applications for accuracy and requesting corrections when needed.
•Policy changes through endorsements.
•Assist in the development and implementation of the annual client service plan with the Account Executive. 
•Responsible for following-up on all client service issues received with the appropriate ARM team member. 
•Prepare and maintain schedules of insurance.
•Assist the Account Executive with billing which also includes: sending invoices and statements, bill collections, and handling questions as they arise from the local field.
•Perform other duties as assigned.

Skills & Qualifications:
•A Levels preferred
•Bachelor’s Degree in a business-related field preferred
•Minimum of two years successful secretarial or general office experience is required
•General insurance experience is preferred
•Successful completion of the CII(cert) within a two-year period is encouraged
•Proficiency in speaking/writing French required; Spanish preferred.
•Good working knowledge of Windows, Microsoft Office, Word, Excel and basic maths.

Working Time: 36.75 hours per week

Salary: Pay will be in line with the denominational pay scale depending on skills and experience.
*The successful candidate will need to have permission to work in the UK.  Interested applicants please email your curriculum vitae to


Contact us

South England Conference
25 St Johns Road
Watford, WD17 1PZ

Tel: 01923 232728
Fax: 01923 250582